Return & refund policy

RETURN & REFUND POLICY

Last Updated: March 13, 2026

OVERVIEW

We want you to be satisfied with your purchase. This policy outlines the conditions under which returns and refunds are accepted for physical products purchased on https://www.strza-outlets.store.

RETURN ELIGIBILITY

You may return an item if: the return is requested within 14 days of delivery (EU & UK legal minimum), the item is unused, unworn, and in original condition, and the item is returned in its original packaging.

NON-RETURNABLE ITEMS

The following items cannot be returned: items marked as Final Sale, used, worn, or damaged items, personalized or custom-made products, and items returned after the return window.

RETURN PROCESS

Step 1 – Contact Us Email us at: otmani.insaf.8@outlook.fr including your order number, reason for return, and photos if the item is damaged or incorrect.

Step 2 – Return Instructions We will provide return instructions within 48 business hours.

Step 3 – Return Shipment Items must be shipped using a trackable method. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

REFUNDS

Processing: returned items are inspected upon receipt. Refunds are processed within 7–10 business days after inspection.

Refund method: refunds are issued to the original payment method. Bank processing times may vary.

Non-refundable costs: original shipping fees, return shipping fees, and customs or import duties.

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect item, contact us within 48 hours of delivery with photos. We will offer a replacement at no cost or a full refund including original shipping.

EXCHANGES

We do not offer direct exchanges. To exchange an item, return the original item and place a new order once the refund is issued.

RIGHT OF WITHDRAWAL (EU & UK)

EU and UK customers benefit from a 14-day cooling-off period starting from delivery, in accordance with consumer protection laws.

DISPUTES & CHARGEBACKS

Customers are encouraged to contact us before initiating any chargeback. Unresolved disputes may be handled according to payment provider procedures.

CUSTOMER SERVICE

Otamni INSAF Email: otmani.insaf.8@outlook.fr Phone: 07 56 95 14 40 Response time: within 48 business hours.

UPDATES TO THIS POLICY

This policy may be updated at any time. The latest version will always be available on https://www.strza-outlets.store.