Shipping policy

SHIPPING POLICY

Last Updated: March 13, 2026

SHIPPING INFORMATION

Otamni INSAF 75 Rue Henri Barbusse (Pierre-Bénite) 69310 Oullins-Pierre-Bénite — France

Website: https://www.strza-outlets.store Email: otmani.insaf.8@outlook.fr Phone: 07 56 95 14 40 SIRET: 101 724 029 00018

OVERVIEW

strza-outlets.store sells physical products shipped to customers worldwide. All orders are processed and shipped from partner fulfillment centers depending on product availability and destination.

ORDER PROCESSING TIME

Processing time: 2 to 5 business days. Business days exclude weekends and French public holidays.

ESTIMATED DELIVERY TIMES

Delivery times below are estimates, not guarantees.

Standard Shipping: France: 5–10 business days — European Union: 7–15 business days — United Kingdom: 7–15 business days — United States: 10–20 business days — Rest of the world: 10–25 business days.

SHIPPING COSTS

Shipping costs are calculated at checkout. Prices depend on destination, weight, and shipping method. Any applicable shipping fee is clearly displayed before payment.

CUSTOMS, DUTIES & TAXES

For international orders, customers are responsible for customs duties, VAT, and import taxes. These fees are not included in product prices or shipping fees. We are not responsible for delays caused by customs processing.

ORDER TRACKING

A shipping confirmation email with tracking information is sent once the order ships. Tracking availability depends on the carrier and destination. Tracking updates may take 24–72 hours to appear.

DELIVERY ISSUES

Delayed orders: if your order has not arrived within the estimated timeframe, please allow a few additional days, contact your local carrier first, then contact us if the issue persists.

Lost packages: if a package is confirmed lost, we will investigate with the carrier. A replacement or refund may be issued after confirmation.

Incorrect address: customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses provided at checkout may not be eligible for refund.

REFUSED OR UNCLAIMED PACKAGES

If an order is refused or not claimed, shipping fees are non-refundable and return shipping costs may be deducted from the refund.

FORCE MAJEURE

Delivery times may be affected by events beyond our control, including carrier disruptions, strikes, natural disasters, or government actions.

UPDATES TO THIS POLICY

We reserve the right to update this Shipping Policy at any time. The latest version will always be available on https://www.strza-outlets.store.

By placing an order on https://www.strza-outlets.store, you agree to this Shipping Policy.